Customer Centered

Our first priority is the success and satisfaction of our customers.

Employee Dedicated

We reward, develop, and retain the best employees in order to better serve our customers.

Security Focused

We utilize industry leading employee screening and security check processes.

Budget Conscious

We strive to provide our janitorial customers with the best value.

  Our Mission

Our Mission

First Solution’s mission is to be recognized as one of the most trusted providers of high-quality, environmentally responsible cleaning services in Baton Rouge and the surrounding communities.

We are committed to dependable service, responsible cleaning practices, employee development, and professional results. By creating meaningful employment opportunities and fostering a culture of pride, accountability, and professionalism, we ensure that every client receives the highest standard of care.

Our Commitment to You

Client satisfaction is at the center of everything we do. We customize our cleaning services around the unique needs, schedule, and conditions of each facility. Our team pays close attention to detail, responds professionally to special requests, and welcomes feedback that helps us continuously improve.

Whenever practical, we select cleaning products, equipment, and procedures that support a healthier indoor environment while reducing unnecessary environmental impact.

By choosing First Solution, you are choosing a company committed to cleaner, healthier, and better-maintained facilities.

Service and Liability Policies

First Solution performs all agreed-upon services with reasonable care, professionalism, and attention to detail. The following policies help protect our clients, employees, and the properties we service.

Damage or Missing Items

Although our team handles client property carefully, accidental damage may occasionally occur. Any damage, breakage, or missing item should be reported within 24 hours of service so that we can investigate the matter promptly.

Antiques, collectibles, rare items, cash, jewelry, and irreplaceable possessions should be secured or removed before service. Coverage for any verified damage will be subject to the terms of the applicable service agreement and insurance policy.

Heavy Items and Elevated Areas

For employee safety, our team does not:

• Use client-provided ladders.
• Move furniture, equipment, or appliances weighing more than 40 pounds.
• Clean areas that cannot be reached safely from the floor using approved equipment.

Clients should move heavy items before service when cleaning underneath or behind them is requested.

Bleach Policy

First Solution does not ordinarily use chlorine bleach. Alternative professional cleaning and disinfecting products will be used whenever appropriate.

Any special request involving bleach must be approved in advance and may require written acknowledgment regarding the possibility of discoloration or surface damage.

Carpet, Tile & Grout, and Pet Treatment Policy

First Solution will inspect each area before service and explain any visible concerns. While we use professional equipment and proven cleaning methods, we cannot guarantee the complete removal of all stains, discoloration, odors, pet urine, or permanent damage.

Some spots may reappear after drying due to residue or contamination beneath the carpet and padding. Severe pet contamination may require additional treatments, sub-surface extraction, padding replacement, or repairs that are not included in standard carpet cleaning.

Clients must inform us of loose carpet, damaged seams, cracked tile, loose grout, unsealed surfaces, specialty fibers, previous chemical treatments, or other known conditions before service. First Solution is not responsible for pre-existing damage, normal wear, permanent staining, color loss, weakened grout, or problems caused by improper installation.

Furniture and floors may remain damp after service. Clients should use caution until all areas are completely dry and avoid placing wood, metal, or colored furniture directly on damp carpet.

Surface Conditions

Unless notified otherwise, First Solution assumes that surfaces are properly installed, sealed, and suitable for normal professional cleaning.

Clients must notify us before service of:

• Unsealed natural stone.
• Delicate or specialty flooring.
• Damaged surfaces.
• Loose fixtures.
• Specialty coatings.
• Previously repaired or compromised materials.

First Solution is not responsible for pre-existing damage, normal wear, improper installation, or conditions that become visible during routine cleaning.

Health, Safety and Biohazard Policy

Standard janitorial services do not include the handling or removal of hazardous or potentially infectious materials outside normal restroom cleaning.

Unless specifically included in a separate written scope of work, we do not clean:

• Pet cages or litter boxes.
• Animal feces or loose animal waste.
• Human feces or urine outside normal restroom conditions.
• Vomit.
• Blood or bodily fluids.
• Soiled clothing.
• Needles or other sharp objects.
• Materials requiring specialized biohazard remediation.

Specialty situations may require a trained biohazard-remediation provider.

Employee Training and Facility Security

Because many services are performed after normal business hours, First Solution takes facility security seriously.

Our security procedures may include:

• Background screening for applicable team members.
• Training on locking doors, turning off designated lights, and securing approved entry points.
• Facility-specific closing and security checklists.
• Key-control documentation.
• Training regarding alarm and access procedures.

Clients are responsible for providing accurate written instructions concerning keys, access codes, alarms, restricted areas, and building-security requirements.

Alarm Policy

Whenever possible, clients should provide a designated cleaning-day alarm code or arrange for the alarm to be disarmed during the scheduled service period.

First Solution is not responsible for alarm-response charges resulting from incorrect codes, incomplete instructions, system malfunctions, or circumstances beyond our reasonable control. Charges resulting directly from a verified failure by First Solution will be reviewed individually.

Key and Client Information Security

Keys, access codes, and confidential client information are handled with care and made available only to authorized personnel.

If First Solution confirms that a key was lost while under our control, reasonable locksmith or rekeying costs will be handled according to the applicable service agreement and insurance requirements.

Clients should notify First Solution immediately when access privileges, security procedures, or authorized contacts change.

Rates and Additional Services

Pricing is based on the agreed scope of work, cleaning frequency, facility condition, accessibility, staffing requirements, and supply needs.

Rates may be reviewed when:

• The service scope changes.
• Facility usage or occupancy increases.
• Property conditions materially change.
• Additional labor, equipment, or supplies are required.
• Service frequency or access requirements change.

Additional services must be requested and approved in advance. They may be scheduled separately and billed at the applicable rate.

Quality-Control Checklists

When included in the service plan, First Solution will use a facility-specific checklist to document completed work and maintain consistent service standards.

Checklists support communication and quality control but do not replace the agreed scope of work.

Employee Non-Solicitation Policy

First Solution invests significant resources in recruiting, screening, training, and supporting its employees and independent contractors.

Clients may not directly solicit or hire personnel introduced through First Solution except under the terms of a separate written placement agreement. Any applicable placement or referral fee will be stated in the client’s signed service agreement.

Cancellation and Access Policy

Scheduled Cleaning Appointments

Cancellations or schedule changes should be submitted at least 48 hours before the scheduled service.

A cancellation fee may apply when:

• Notice is provided less than 48 hours before service.
• Our team arrives but cannot access the property.
• Utilities required to perform the work are unavailable.
• Unsafe conditions prevent service.
• Aggressive animals are not properly secured.
• Conduct at the property creates an unsafe, threatening, inappropriate, or hostile environment.

First Solution reserves the right to stop or decline service when reasonable safety, sanitation, access, payment, or professional-conduct concerns exist.

Recurring Service Agreements

Termination of recurring services is governed by the notice requirements and early-termination provisions contained in the signed service agreement.

Business Hours, Holidays and Severe Weather

First Solution makes every reasonable effort to maintain the agreed cleaning schedule.

Services may be delayed or rescheduled when severe weather, road conditions, utility interruptions, emergencies, or other unsafe conditions affect our ability to perform the work.

We do not ordinarily provide service on major holidays. When a scheduled cleaning falls on a recognized holiday, we will communicate with the client regarding an alternate service date.

Payments and Billing

Payment Terms

Unless written credit terms have been approved, payment is due according to the estimate, invoice, or service agreement.

Accounts approved for Net 30 terms must be paid within 30 calendar days of the invoice date.

Past-due accounts may be subject to:

• Late-payment charges stated in the service agreement.
• Reasonable collection costs where legally permitted.
• Suspension of future services until the account is brought current.

First Solution will make a reasonable effort to communicate with clients before recurring services are suspended.

Returned Payments

A $50 returned-payment fee may apply to checks or electronic payments returned for insufficient funds, stopped payment, closed accounts, or similar reasons.

Replacement payment may be required through certified funds, money order, cash, or another approved payment method.

Our Satisfaction Guarantee

Your satisfaction is important to us.

Concerns regarding completed work should be reported within 24 hours of service. After reviewing the concern, First Solution will return and re-clean any verified area that was included in the original scope of work at no additional cleaning charge.

The satisfaction guarantee does not provide a cash refund and does not apply to:

• Permanent stains or damage.
• Pre-existing conditions.
• Normal wear.
• Unsealed or deteriorated surfaces.
• Areas excluded from the original scope.
• Conditions that cannot be safely or reasonably corrected through cleaning.

Our goal is to address concerns promptly, communicate clearly, and earn your confidence with every visit.

OUR TEAM

Through our “Plus One Employer” program, we provide pay, benefits, and recognition that are unheard of in our industry. We only hire the best and then provide them with training, uniforms, supervision, constant feedback, and, most of all, care and respect.

SECURE SERVICE

Do you know who’s in your building at night? Rest assured, we do! We’re fully insured, licensed, and bonded, and all staff go through a “1000-point” screening, including a BSCAI background check, drug testing, social security verification, training, and supervision.

GREEN CLEANING

We are a Green Seal-42 certified company. Whether it’s using microfiber technology, low-moisture systems, or low-decibel vacuums, we work to minimize waste, lower our carbon footprint, and look out for the health of our clients’ staff and our janitors.

CLIENT CONNECT

Client Connect is a convenient, proprietary client web portal. Once you sign into the secured site, you can view your contract, update work schedules, and review contact information, photos, and bios of your dedicated First solution team.